YMCLC are looking to run a consultation session next week on Tuesday at 10.45am at the Community Centre with people in our local community who are "carers".   

Carers could include:

• older people caring for a partner, family member or friend
• young people caring for a parent or other family member
• parents caring for children or teenagers
• people caring for someone with additional support needs
• anyone else who identifies as having a caring role.

We are really interested in finding out from you what it is that you need.  

Please let us know if you are able to attend this consultation session.  

Dear Students, 

We would like to remind all students of their responsibility to maintain their fee payments in accordance with their signed Student Payment Agreement.

Please also be advised that students with overdue accounts will not be issued with new learner guides or enrolled into additional units of study until their account is brought fully up to date in accordance with their signed agreement.

A reminder that a  2% interest charge will be applied to all overdue account balances. This charge will continue to be applied in line with our account management processes and Financial Policy until outstanding amounts are paid.

If you are experiencing financial difficulties or would like to discuss your account, please contact our office as soon as possible so that we can discuss your options.

We appreciate your cooperation and thank you for your prompt attention to this matter.

 Regards

Kerri McKenna

Office Manager

Dear Students,
We hope you are progressing well with your studies.
This is an important notice regarding our payment terms. As part of our financial policy, Yarrawonga Mulwala Community Learning Centre applies interest charges to overdue accounts. We are writing to inform you that from 1 March 2026, any student account that is overdue will incur a 2% charge per calendar month, calculated on the full outstanding balance of the invoice.
If you are currently behind in payments, we encourage you to bring your account up to date before 1 March 2026 to avoid additional fees.
Should you be experiencing financial difficulty please contact our Training Manager, Sharron Johnson to discuss.
If you need assistance reviewing your account, please reach out to our Office Manager, Kerri McKenna ,and she will be able to assist.
Please also note, all payments made via our merchant facility, will now incur a .48% surcharge.
In order to reduce any additional costs, we strongly recommend all payments to be made via Direct Debit into the YMCLC bank account.
Thank you for your attention to this matter and for your ongoing commitment to your studies.

________________________________________
Frequently Asked Questions (FAQs)
1. What does “overdue” mean?
An account becomes overdue when a scheduled payment or instalment is missed. Once this occurs, the entire remaining balance of the invoice is considered overdue.
2. How much is the overdue fee?
From 1 March 2026, a 2% interest charge per calendar month will apply to the full outstanding balance of any overdue account.
3. When will the new charge start?
The 2% monthly charge will begin on 1 March 2026. If you bring your account up to date before this date, no interest will be applied.
4. Why is this fee being introduced?
This fee reflects our existing financial policy and helps ensure the sustainability of our training and support services. It also encourages students to maintain their payment arrangements.
5. Will I be charged multiple times if I remain overdue?
Yes. The 2% interest is applied per calendar month until the overdue balance is paid in full.
6. What if I am experiencing financial hardship?
If you are facing difficulty making payments, please contact the office as soon as possible. We may be able to arrange a payment plan or provide alternative support options.
7. How can I check my account balance?
You can contact our office for an updated statement or request clarification about any invoice or instalment.